Why are extra-credit projects being treated as requirement? Let’s locate missing brownie points while enjoying a hard-working chocolate treat and ponder how to keep discretionary efforts from being discounted, mislabeled and under-appreciated ever again.
With the ubiquity of work-like-an-owner slogans, companies appear desperate for donated work, but can they manage those gifts when received? Discretionary effort, over-and-above job requirements generously gifted, is dangerous territory becoming potential demotivation without transparent expectations and rewards. Further, programs become disastrous without tools for assessing ebb and flow of discretionary efforts as employee’s interest in extra assignments vacillates. If premature turnover of A+ performers is a pattern, mismanagement of elective contribution may be a culprit.